Position Summary:
The Senior Designer is responsible for the plan, design and furnishing of multiple simultaneous commercial interior design projects. The DIII coordinates projects at varying stages of planning and implementation. The incumbent formulates design that is practical, aesthetic, ergonomic and conducive to its intended purpose. The DIII collaborates with the customer to develop a needs assessment, determine the scope of work and create accurate renderings and specifications resulting in creative, cost effective design solutions.

Key Functions:
Create, Conceptualize, Design, Assess, Evaluate, Communication, Collaboration, Customer Focus, Cost Focus, Delegate

Essential Functions:
Process Efficiency

  • Understand and utilize internal control policies, guidelines, and procedures in support of the Design function, and for activities related to determining customer preference, project scope and budget allocation
  • Document and communicate the design process as a reference guide in collaboration with peers and applicable BKM departments
  • Identify, implement and monitor process enhancements for improved effectiveness of organizational resources
  • Attend product and installation training to maintain up-to-date knowledge and enhance industry expertise
  • Communicate and document product information, updates, new applications and techniques to the BKM Design team for use in future projects

Business Development

  • Promote BKM design services through building strategic business relationships in collaboration with other departments. Present innovative designs, accurate proposals, reports and correspondence ensuring customer project objectives are realized
  • Partner with Sales Team during customer calls offering BKM design service expertise


  • Monitor, log and enter design hours for project into timekeeping software on a weekly basis to expedite billing. Revise design cost estimates as project scope evolves
  • Inform Sales, Operations Planning Team and appropriate Project Manager of additions, deletions, substitutions impacting current design/installation estimates Review and assess variances in actual costs of design services/materials versus the initial project forecasts. Document causes of process inefficiencies to improve accuracy

Design Procedural – Pre-Project

  • Confer with Sales Team and Customer to discuss design scope and determine related factors affecting planning the interior environment including budget, aesthetic preference, purpose and function
  • Prepare and participate in the ’new business’ process during BKM Team’s formal presentation of the project bid to the customer
  • Field measure existing spaces for accuracy [when required, prior to furniture order]
  • Delegate preparations of drawings and specifications. Review design renderings, and other documents to prepare design time and materials cost estimates for customer approval
  • Advise client on interior design factors such as space planning, layout and utilization of furnishings or equipment and color coordination
  • Communicate design details clearly to the customer utilizing paste-ups or drawings, computer-aided drafting (CAD) and related software to produce construction/installation documents
  • Attend pre-installation project meetings with site contractors and site building personnel. Maintainstatus of schedules and updates. Complete red-lined changes from Project Managers as project scope evolves to assure accuracy
  • Collaborate with Operations Planning Team to include: [Field & Project Managers, Project Estimator, Service, Schedule, Quality Assurance, Sales Coordinators and other professionals, such as Contractors, Architects and Engineers to ensure a successful project installation
  • Provide thorough installation plans, Interpret and communicate the design’s level of complexity and evaluate foreseeable challenges to the implementation team
  • Collaborate with ReCreations where necessary for fabrication


  • Manage purchases for installation: carpeting, fixtures, accessories, draperies, paint, wall coverings, art work and related items
  • Conduct intermittent site visits to monitor progress and implementation of design through to completion
  • Respond to all requests for information promptly
  • Review design project budgets against actual + remaining forecasted costs. Analyze actuals to measure accuracy, whether goals will be achieved and to determine areas requiring cost, time adjustments or program revisions

Post Project

  • Manage design ‘punch list’ process during the installation. Resolve all outstanding items prior to completion. In collaboration with the Project Manager, conduct a ‘walk through’ inspection at the conclusion of the project with the customer and/or their representative(s). From the ‘Final Punch List’. Communicate and collaborate with Quality Assurance Coordinator to resolve any design items promptly

Required Experience and Education – Knowledge, Skills & Abilities (KSA’s):

  • Bachelor’s Degree in Interior Design
  • Minimum 5 years related experience
  • Advanced knowledge of Auto-CAD
  • Experience with custom products and contract furniture dealership industry [Steelcase preferred]
  • Knowledge of applicable building codes and universal design concepts (ADA)
  • Proficient in Microsoft Office: Word, Excel Outlook and Power Point
  • Advanced knowledge of AutoCAD systems
  • Adaptability to shifting priorities; able to work under time deadlines
  • Comfortable to work in a fast paced environment
  • Strong communication and interpersonal skills
  • Clear judgment and problem solving abilities
  • Strong presentation Skills

Preferred Experience and Education: (valued but not required)

  • Knowledge of Hedberg Data Systems
  • In depth knowledge of commercial furniture, including workstations, walls, seating and freestanding products preferred
  • Knowledge of 20/20 (CAP) & CET Certifications, Registrations, Licenses (valued but not required)
  • ASID or other design associations

Success Factors:

  • Negotiation, collaboration and relationship building abilities with both internal and external partners
  • Knowledge of Hedberg Data Systems
  • Ability to plan, organize and complete work effectively and efficiently
  • Demonstrate decisiveness and accept responsibility
  • Willingness to share expertise with others
  • Provide creative solutions to each new opportunity.
  • Results oriented, accurate and thorough
  • Positive, enthusiastic demeanor with a professional, service attitude
  • Ability to assess customer needs and develop programming information

Supervisory Responsibilities:

  • Direct: None
  • Indirect: None


  • Creative Focus
  • Project Management
  • Quality Management
  • Delegation
  • Communication
  • Problem Solving
  • Motivation/Passion
  • Accuracy
  • Attention to Detail

Physical Requirements:

  • Works in office, warehouse and construction site environments
  • Sits at a desk; uses computer and other office equipment
  • Frequent travel to customer, other BKM sites and meeting conference locations

Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent in this position works in office, warehouse and construction site environments which necessitate the individual be able to meet the physical demands that would require frequent travel, meeting with people in public and private locations and speaking in public. There are additional related demands which require the ability to work in general warehouse and construction site environments that may include exposure to factors such as heat/cold, dust, dampness, heights, chemicals, fumes, gases, odors, mist, noise and vibration on a daily basis.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms. The employee is frequently required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl.

The employee should be able to lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in these work environments is variable from moderate to high.

NOTE: The above statements are intended to summarize the nature and level of work and typical responsibilities and duties being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities, duties, and tasks required of the position.

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