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New Insight into Patient Experience,  Facility Design and Reimbursement.

Please Join Us

Date: May 17th
Time: 8:00 – 8:30 Breakfast
8:30 – 9:45 Measuring the Patient Experience
Jodie Cunningham, VP Public Policy & Reporting, Press Ganey
10:00 – 11:00 CEU Thinking Outside the Bus Station:
Seating Preferences and Perceptions in Waiting Spaces
Michelle Ossman, MSN, PhD, Director Healthcare Environments, Steelcase Health
11:15 – 12:00 Project Story — Children’s Health Surgery Waiting
Place: Steelcase Work Life Center
1616 Hi Line Dr #110, Dallas, TX 75207
RSVP: Please RSVP at bkmtexas.com by May 10th

breakfast and lunch provided | complimentary valet | raffle and healthy giveaways



JodieCunningham_150pxJodie Cunningham
Vice President, Public Policy and Reporting

Press Ganey AssociatesJodie Cunningham is the Vice President, Public Policy and Reporting with Press Ganey Associates, the health care industry’s leading provider of performance improvement solutions. Ms. Cunningham serves as the CAHPS project director and her responsibilities include corporate CAHPS compliance and implementation. In her role, Ms. Cunningham also oversees the analysis of the publicly available datasets. 

Ms. Cunningham has been with Press Ganey since 2003 and has worked directly with more than 300 health care organizations providing training for hospital staff on CAHPS implementation and compliance. Ms. Cunningham has spoken at events for the National Association for Healthcare Quality, the Medical Group Management Association, and the Society for Healthcare Consumer Advocacy.

Ms. Cunningham earned her bachelor’s degree in Business Administration from Clarkson University in Potsdam, NY. Each year she attends more than 80 hours of CMS training related to CAHPS administration. In her free time, Ms. Cunningham enjoys reading the federal register.


MichelleOssmann_150pxMichelle Ossmann, MSN, PhD
Director, Healthcare Environments
Steelcase Health

A clinician-architectural researcher and Director of Healthcare Environments at Steelcase Health, Michelle Ossmann is dedicated to improving healthcare quality and safety through design research. While practicing as a staff nurse in the emergency department at Grady Memorial Hospital, Atlanta, GA, Michelle returned to Emory for graduate work and spent the next 7 years as a neurocritical care nurse practitioner at Emory University Hospital. It was during the redesign of her own ICU that Michelle saw the need for clinician expertise from within design. Her doctoral training under the mentorship of Dr. Craig Zimring, a world-renowned expert in evidence-based design and healthcare quality and safety, and Dr. Sonit Bafna, an architect and expert on the analytical study of architecture, particularly the spatial and visual organization of buildings, provided a strong foundation in research design and methodologies for translating knowledge into practice. Michelle’s experience goes beyond clinical and academic work as principal of her own consulting firm prior to joining Steelcase Health. Supporting Duke University Health System and several major healthcare furnishings firms, Michelle conducted rigorous in-house research studies using multiple methodologies including spatial morphology, evaluated and contributed to product and architectural design, and facilitated client reviews with an environment – behavior perspective. At Steelcase Health, Michelle directs the research program in healthcare environment design and supports product development. Additionally, Michelle leads the application design team and supports the applied research consultancy for health.

Michelle graduated from the Nell Hodgson Woodruff School of Nursing, Emory University in Atlanta, GA in 1998 with a Bachelor of Science in Nursing (Magna Cum Laude) and in 2001 with a Master of Science in Nursing. She earned a PhD in Architecture from Georgia Institute of Technology in March 2016. Michelle resides in Greenville, SC with her family.


SusannahHills_150pxSusannah Hills
Sr. Project Design Manager

Children’s HealthSusannah J. Hills is the Senior Project Designer Manager at Children’s Health and has 26 years of interior design and project management experience which has included corporate, hospitality and healthcare experience. She is a Registered Interior Designer in the state of Texas.


WhitneyHendrickson_150pxWhitney Hendrickson, RN, Associate IIDA, EDAC
Interior DesignerPerkins+Will

As a registered nurse, Whitney Hendrickson saw first-hand the effects of the built environment on the patients and staff in healthcare environments. Now, as an interior designer specializing in healthcare interiors, she gets the chance to combine her passion for pediatric nursing and interest in healthcare planning and design into a blended career. Through her role at Perkins + Will, Whitney acts as an advocate for positive changes to those affected by the healthcare setting through principles of Evidence Based Design. By facilitating ideas and translating needs between the end users and the design team, she continues to make a difference in people’s lives through the built environment.



May 17, 2016
8:00 am - 12:00 pm


Steelcase Worklife Center
1616 Hi Line Dr
Dallas, TX 75207 United States


bkm Total Office of Texas